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Terms & Conditions


Ordering:
NO MINIMUMS are required to place an order. Our sales office is open Monday through Friday, 8 AM - 5 PM EST. You may reach us by calling toll free: 1-800-545-3477 or by using our 24-hour fax line: 717-234-2267 Email: customerservice@velter.com

Volume Discounts:
Apply to individual models numbers. Quantity on different items may not be combined.

Tax Requirements:
Limited to Pennsylvania only, we require a State Sales Tax Exemption Certificate.

Shipping/Freight
Shipments are F.O.B. Harrisburg, PA. Velter Products, Inc extends its own volume discount unless carrier is specified. Drop shipment is available upon request at no additional charge.

Warranty:
30 Day replacement or credit to account.

Credit Terms:
Open Account Terms:(Upon Approval) 2% 15, Net 30 Days. 2% discount applies to product only when payment is received in our office within 15 days of the invoice date. Service charge of 1.5% (18% annual rate of interest), charged on all invoices not paid within 30 days.
C.O.D. / Check in Advance
We accept MasterCard, Visa & Discover.

Returned Checks:
Customers with checks returned for any reason will be assessed a $25.00 service charge and are required to immediately wire transfer the amount due.

Returns:
  • NO RETURNS AFTER 30 DAYS
  • Return authorization must be given.
  • Invoice # from order must be available.
  • Merchandise must be received in resalable condition to receive credit.
  • Return must be received within 2 weeks of notification.
  • A 25% restocking fee applies to all merchandise unless similar replacement is ordered.
  • All merchandise damaged in shipping must be reported witin 5 days of receipt.

Special Orders
Each order will be evaluated on an individual basis through our engineering department.



Velter Products Inc. : 22 North 27th Street, Harrisburg, PA 17103 : phone  (717) 234-4262 :  tollfree  (800) 545-3477 :  fax (717) 234-2267 :  email sales@velter.com